Last updated: 16 August 2026.
This page summarises how cancellations, returns, faults and refunds work. It
forms part of our Terms of Sale and does not
reduce your statutory rights.
Change-of-mind cancellations
For standard catalogue goods bought online, you normally have 14 days after
the day you receive the order to tell us you wish to cancel. If one order
arrives in separate deliveries, the period starts after the final item
arrives.
Email
support@gearpress.co.uk with
your order number and a clear cancellation request. You then have a further
14 days to return the goods.
Printed-to-order products
Most Gearpress products are printed after an order is placed. This alone
does not remove the normal cancellation right. A product is excluded only if
it was made to your specification or clearly personalised, and we will make
that clear before purchase.
Return condition
You may inspect a product as you would in a shop. Please return it with any
supplied packaging where practical. We may reduce a refund if handling
beyond what is needed to inspect the product has reduced its value.
Contact us before sending anything. We will provide the correct return
address and instructions for the item. Do not send goods to a production
address shown on a parcel label unless we tell you to.
Return postage
You pay the direct cost of returning a change-of-mind item unless we agree
otherwise. Keep proof of posting. If an item is faulty, damaged, incorrect
or not as described, we will cover reasonable return costs where the law
requires.
Faulty, damaged or incorrect items
Email us as soon as practical with your order number, a description of the
problem and photographs where useful. Goods must be as described, fit for
purpose and of satisfactory quality. Depending on the circumstances and your
legal rights, we will arrange a repair, replacement, price reduction or
refund.
Refund timing
For a valid change-of-mind cancellation, we will refund the item price and
the least expensive standard delivery charge offered for the order. We do
not have to refund an upgraded delivery option.
We will refund without undue delay and no later than 14 days after we
receive the returned goods or evidence that you sent them, whichever is
earlier. Refunds are made to the original payment method unless we agree
otherwise.
Exchanges
Because products are printed to order, the clearest route is usually to
return an eligible item and place a new order. If the item is faulty or
incorrect, contact us before ordering a replacement.
Contact
Email
support@gearpress.co.uk and
include your order number.