FAQ

We produce official merchandise as well as original products and we ship from both the USA and Europe (depending on availability) to help keep shipping costs, and times, reasonable.

How long will it take to get my gear?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business daysfor non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Why are there different shipping options on some of the products in my cart?

We use different suppliers according to quality and price. Doing it this way ensures you don’t have to pay a penny more than necessary to get your gear.

Returns

We don’t offer returns or exhchanges but we know that sometimes things just don’t pan out the way we’d all like. In the event that your product from Gearpress is faulty or messed up please contact us via our contact page and we’ll try to sort out the issue for you as soon as possible.

Please note we will only offer a refund or replacement for an item defect which is our fault. If you get hit by a bus or there’s a zombie apocalypse we probably won’t be able to help you.

My order should be here by now, but I still don’t have it. What should I do?


Before getting in touch with us, please help us out by doing the following:
      ● Check your shipping confirmation email for any mistakes in the delivery address.
      ● Ask your local post office if they have your package.
      ● Stop by your neighbors in case the courier left the package with them.


Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us via our contact page with your order number, we’ll get it sorted in no time.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your purchases. Government eh? Always got their hands in your pockets!